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3 Series M Sport Saloon

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The BMW X5

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The BMW X7

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Specialist Cars Summer Offers

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Get a 10% discount this September on lifestyle accessories!

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The BMW 5 Series.

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The BMW 5 Series M Sport Range

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The BMW M5 - Save £20,000 + £5,000 Deposit Contribution!

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The New BMW 1 Series

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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The BMW Apprenticeship Scheme

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We're Hiring: Retail Sales Administrator

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We're Hiring: Product Genius

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THE BMW 1 SERIES.

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WE'RE ON SOCIAL MEDIA

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The 100 Countdown!

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The BMW i Range

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Snow Centre Partnership

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David Lloyd Partnership Announcement

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Harpenden Rugby Club Partnership

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Luton Rugby Club

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Tring Cricket Club Partnership

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Knebworth Cricket Club

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St Michaels Manor Partnership

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Odyssey Gym Knebworth Partnership

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Luton Town Football Club Partnership

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The BMW Apprenticeship Scheme

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BMW Help: Recalls

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The Specialist Cars Opt In

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Check In. Top Up. Check Out.

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VED Tax Changes

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Bump it. Snap it. Send it.

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0% Financing on Servicing & Parts at Specialist Cars

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Impress with the new BMW Shadow Edition

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BMW Head-Up Screens at Specialist Cars

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BMW Advanced Car Eye at Specialist Cars

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BMW Integrated Navigation at Specialist Cars

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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WE ARE RECRUITING

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Julian Bourne

Head of Business

Ashley Wicks

BMW Sales Manager
  • Department BMW Sales

Dan Tucker

Retail Sales Manager
  • Department BMW Sales

Tony Gair

Loyalty Manager
  • Department BMW Sales

Steve Hudson

Retail Sales Consultant
  • Department BMW Sales

Jamil Hanif

Retail Sales Consultant

Cornell Greer

Retail Sales Consultant
  • Department BMW Sales

Yusuf Akburak

Retail Sales Consultant
  • Department BMW Sales

Hee Kiat Goh

Retail Sales Consultant
  • Department BMW Sales

Tony Yendell

Used Car Stock Controller
  • Department BMW Sales

Ian Glantz

Corporate Sales Manager
  • Department Corporate

Verina Lord

BMW Showroom Host

Charlotte Akerman

BMW Showroom Host

Sales Administrators

  • Department BMW Sales

John Fincher

Aftersales Manager
  • Department Aftersales

Butch Buczynski

Senior Service Advisor
  • Department Aftersales

Rebecca Bulbrook

Service Administrator

Lynda James

Service Administrator

Emily Conrad

Service Advisor
  • Department Aftersales

Leanne Aradi

Service Advisor

Rhys Davies

Parts Advisor

Lee Tynan

Parts Advisor

Service Advisors

  • Department Aftersales

Tony Collins

Parts Manager
  • Department Aftersales

David Niven

Accountant
  • Department Finance

Tim Brighton

Accountant
  • Department Finance

Parts Team

  • Department Aftersales

Workshop

  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt and very efficient

Service

As above

Service

Fast service

Service

Car was on a recall, but felt penalised for this. Should be BMW that makes process as easy as possible, but no offer of courtesy car, or car pick up, or lift back to home. Not even a sorry for inconvenience, even VW gave me a small gift

Service

Work done in time advised and contact during the day kept me informed of progress

Service

Work was done within time quoted. There is a recall on my car and was done as part of warranty, because of this the courtesy car was free (honest dealer) A 4 star instead of 5 because my car was not washed properly unfortunately....

Service

Jodie did a great job of organising my work before the day. On the day service was good also. Jodie organised 4 new tiers and 2 wheel referbishments.

Service

Overall a good service until I paid. Having paid it appeared that's where customer service ends at Specialist Cars, was told at 15:30 our car would be with us within half an hour, the car was finally delivered at 17:45

Service

In general and many years using Specialist cars I have found there is an excellent level of care and genuine desire for customer satisfaction

Service

The customer service was just not good enough and also got a manual loan car when they promised automatic at the time of booking

Service

Good service

Service

Very happy with the service received

Service

Vehicle has had to be booked back in as something is not right with the handbrake following service/works carried out

Service

Lack of bulb and ridiculous cost to replace

Service

Am not happy

Service

I've used Specialist Cars Luton for over 15 years and have always been impressed

Service

Parking is an issue! Everything else is great. Very nice customer service inside.

Service

All fine

Service

Ive always had fantastic service from team at Specialist Cars in Luton

Service

Started and finished on time. Very thorough attention to detail.

Service

This was only my 2nd experience so I will need to go a few times more before I am convinced they have improved permanently from my poor experience on my 1st visit.

Service

I gave this score because my car was collected, serviced and returned all as pre-arranged

Service

Thought they made a big thing of a complimentary health check which, when pressed, was nothing more than a walk around my car. The oil light was on and the service light not reset when collected. No tyre pressures checked. So

Service

Great friendly

Service

My car feels a lot better since it was serviced.

Service

As above . The waiting time could have been a little more accurate however .

Service

Very impressed. Would of liked to of known exactly what the problem was with my car - even though it has been fixed.

Service

The service itself :

Service

Excellent

Service

Friendly and informative service

Service

I was able to work and use the available facilities

Service

we were satisfied with service but a long wait

Service

Very efficient service

Service

Didn't have the work done so can't comment

Service

Had to make special journey to have tyre pressures done. Got home two dust caps missing. Tyre slick all over alloy wheels.no one offered to clean it off. Another journey to garage for dust caps. Alloy wheels cleaned.

Service

Decent service no hassle of waiting and the receptionist was all aware that I was coming

Service

Good

Service

After contacting my supplying dealer Lancaster Milton Keynes and BMW customer service, it was Specialist Cars who came to the rescue and provided the responses you would expect from BMW. BMW themselves should be ashamed

Service

Collect and delivery was on time and the work was carried to an A* standard

Service

Helpfull, friendly, knowledgeable staff

Service

Prepared to listen and generally helpful.

Service

The sound on the health check video was very poor

Service

We return every time to Specialist Cars Luton despite now living closer to Bedford, for the loyalty and care always shown.

Service

Great service. Always advises on any other issues. Can choose to wait for the service to be completed.

Service

i no longer feel that Specialist Cars value my business or take into account my loyalty as long staning customer. No awareness of customers history.

Service

Always satisfied.

Sales

Overall I had 5 class service from start to finish. No pushy cheesy sales man, just knowledgeable staff, with a great friendly and professional manner. Cornell and team were fantastic and took time to ensue that my purchase was the right 1!

Sales

No flowers or champagne.

Sales

Comfortable showroom and never left waiting

Sales

See Q1 but the delivery/collection experience was most unexpected in a very good way. I felt like a VIP when I was handed the keys.

Sales

Good communications, and the operation of the vehicle was explained in me in great detail

Sales

All of my questions were thoroughly answered and I was given more than adequate time to support my decision making. Very knowledgeable staff supported me throughout all of my time at the showroom.